Diplomatic behavior – the word sounds ugly, the beauty of its benefits are veiled somewhere in the word; however, as a matter of fact, looking at the end result – it is indeed beneficial! Wondering about the statement’s authenticity… let me elaborate…
It’s nothing- but to be tactful, thoughtful and judicious before performing the act… a smart move…and many a times, your call is to handle the situation that very moment. Your diplomatic thought or act should be purely based on the demand of the situation and basically, one thing to bear in mind is – keep the organizational objective on top.
Should I be diplomatic? Should I do things only keeping the objectives in mind??
If you ask me… I am diplomatic… I learnt this art- Yes I call this an art, because one should be knowing how, when and where to use this. And thus I call myself an artist. Now, I understood- being a HRP, one needs to be diplomatic also and only then you can be a mediator and be a connector between your employees and the management. To be an Employee advocate, you need to have a complete control on your rational behavior and hence one logic is very clear- advocacy is diplomacy.
The world of HR, where you are dealing with people and not with machinery makes you different and demands you to be diplomatic. Unlike machineries, people are not programmed, people and their behavior are not predictable and thus you need to handle them tactfully, discreetly and diplomatically.
The key to all the question marks raised on my so called diplomatic behavior are the lessons I learnt obviously, from the external world… the so called corporate culture. As I keep saying, you learn things from your seniors for it becomes survival of the fittest. To pick this art, is also an art. So indeed you have to be an artist to learn whatever is taught to you and moreover, to grasp things whatever is not taught and learn by seeing and being with others. It is fun to learn what is not taught to you and in the process you understand that this is the art you need to foster to keep yourself competitive in certain situations. Professional world without diplomacy seems to be a dream place for one to imagine of. Let’s not get stuck in the fantasy or the imaginary world we create… for we need to excel in the world that others create for us.
Being realistic to the situation helps me to set and get the real value. The term of being positive has not always worked for me. Simply hoping for positive and doing nothing to fix the glitch or just staying positive and not doing anything to work out for the results seems to be foolishness. It is better to train your mind to be realistic and encounter the real situation. This empowers you not to shatter down and get the things done after taking 360 degree perspective.
Few things that the corporate world taught me and will always work wonder for anybody are:
everyone and ensure your involvement doesn’t annoy others and then slowly & steadily cut down the path for your ideologies].
These lessons certainly doesn’t demand you to do anything unethically. Do it at your pace considering others pace at the same time. However experienced you may be, every new company premise is a new ground for you to perform and excel.
A personal case study, in my new employment would really help you apprehend things in the right perspective:
One fine morning…it was… till the time I received a written complaint from the customer-service. It stated the negligent behavior of a Despatch personnel- of him being unprofessional, arrogant and his amateur way of dealing with customers- he was all in all a wrong fit for the position. When this was brought to my notice, being a HR personnel, I reacted to the situation- yes, I reacted instead of responding. Wondering- what’s the difference between these two?
The scene unfolds with:- A new organization for me, Senior professionals and that too employed with the company for years and the conventional management style. My spontaneous reaction- the so called professional action, failed to yield the expected result and resulting in a coldness with the HOD. The real cause of the agitation was that the issue was reported to HR in writing with a copy to the CEO. Also, it was mentioned that the same was discussed several times to the Departmental Head. This was not acceptable to the HOD, as this pin pointed his managerial capability. I failed to understand that the email culture didn’t work with this organization. He wanted me to speak to him instead of writing to him and once again- Had I understood the scenario and diplomatically presented the same to the HOD; he would have better understood. I learnt a lesson that if the company doesn’t know that HR involvement is not a waste but very much justified- you as a new HRP won’t be able to soar the situation. Because of him, I started exploring my diplomatic arena and the result was that I rediscovered my new potential. Now, looking back… really want to thank him.
If one ponders more into the work culture, we may find evidentially diplomatic behavior as:
- Maintaining confidentiality in the salary is diplomatic. There was a time- much ahead of this Corporate rat race culture, wherein salaries were benchmarked.
- Knowing that the boss is wrong and still convincing the junior employees is diplomatic.
- When you know the management’s decision is ‘No’ to something important and you just convince others with a simple and workable justification… this is being diplomatic.
- Pay difference to two candidates having same experience/ same qualifications is diplomatic.
Diplomatic behavior always doesn’t speak ill about you. So… being diplomatic is not completely a bad idea- right??? It’s absolutely an exercise of your logical mind… the call is to switch on and off mentally. It is simply an act of dealing with people in a sensitive and tactful way.
It is not wrong to say- fostering a diplomatic attitude and staying by your ethics has become essential. Draw a fine line between being ethical & being diplomatic. If dealt precisely and by keeping your basics clear, you would never be labelled wrong. Professionalism demands a dash of diplomatic behavior and now, you when you know to what extent you need to do this… when to be diplomatic and where to draw a line… you already own this behavior. Today, once again, I realize that everyone teaches you something or the other and helps you grow.
It’s again, another feather going down in your hat. Every day, I get stories that explore and polish my diplomatic behavior… Ponder on yours…. And, you may find many…
Happy Re-exploring yourselves!
anita, behavior, behaviour, diploma, diplomatic, habit, nature, person, simson